Allow someone else to manage your mail and calendar (2024)

Similar to having an assistant that helps you manage your incoming paper mail, another person, known as a delegate, can receive and respond to email messages and meeting requests and responses on your behalf. You can also grant the delegate additional permissions to read, create, or change items in your Microsoft Exchange Server mailbox.

In this article

• What does Delegate Access do?

• Make someone my delegate

• Change permissions for a delegate

• Change delegate access to private items

What does Delegate Access do?

Delegate Access goes beyond just sharing access to your folders. Delegates are granted additional permissions, such as creating email messages or responding to meeting requests on your behalf. See Manage another person's mail and calendar items to learn how delegates can perform these tasks.

As the person granting permission, you determine the level of access that the delegate has to your folders. You can grant a delegate permission to read items in your folders or to read, create, change, and delete items. By default, when you add a delegate, the delegate has full access to your Calendar and Tasks folders. The delegate can also respond to meeting requests on your behalf.

What are the delegate permission levels?

• Reviewer: With this permission, the delegate can read items in your folders.

• Author: With this permission, the delegate can read and create items, and change and delete items that they create. For example, a delegate can create task requests and meeting requests directly in your Task or Calendar folder and then send the item on your behalf.

• Editor: With this permission, the delegate can do everything that an Author has permission to do and additionally can change and delete the items that you created.

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  Note:Sometimes deleted items from a mailbox folder of another user for whom you have deletion privileges go to your own Deleted Items folder instead of the Deleted Items folder of the mailbox owner. Learn how toswitch the destination for deleted items to the mailbox owner's Deleted Items folder.

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Make someone my delegate

A delegate automatically receives Send on Behalf permissions. By default, the delegate can read only your meeting requests and responses. The delegate isn’t granted permission to read other messages in your Inbox.

1. Select the File tab, then selectAccount Settings >Delegate Access.

2. In the dialog, selectAdd.

   If Add doesn’t appear, an active connection might not exist between Outlook and Exchange. The Outlook status bar displays the connection status.

3. Type the name of the person whom you want to designate as your delegate, or search for and then select the name in the search results list.

   Note:The delegate must be a person in your organization's Exchange Global Address List (GAL).

4. SelectAdd, then selectOK.

5. In the Delegate Permissions dialog box, accept the default permission settings or select custom access levels for Exchange folders.

   If a delegate needs permission to work only with meeting requests and responses, the default permission settings, such as Delegate receives copies of meeting-related messages sent to me, are sufficient. You can leave the Inbox permission setting at None. Meeting requests and responses will go directly to the delegate's Inbox.

   Note:By default, the delegate is granted Editor (can read, create, and modify items) permission to your Calendar folder. When the delegate responds to a meeting on your behalf, it is automatically added to your Calendar folder.

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6. To send a message to notify the delegate of the changed permissions, select the Automatically send a message to delegate summarizing these permissions check box.

7. If you want, select the Delegate can see my private items check box.

   Important:This setting affects all Exchange folders. This includes all Mail, Contacts, Calendar, Tasks, Notes, and Journal folders. There is no way to grant access to private items in only specified folders.

8. SelectOK.

   Notes:

   • Messages sent with Send on Behalf permissions include both the delegate's and your names next to From. When a message is sent with Send As permissions, only your name appears.

   • Once you add someone as a delegate, they can add your Exchange mailbox to their Outlook profile. For instructions, see Manage another person's mail and calendar items.

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Change permissions for a delegate

1. Select the File tab, then selectAccount Settings >Delegate Access.

2. Select the name of the delegate for whom you want to change permissions, and then selectPermissions.

   Note:If you want to remove all Delegate Access permissions, don’t selectPermissions but instead selectRemove and skip the rest of these steps.

3. Change the permissions for any Outlook folder that the delegate has access to.

4. To send a message to notify the delegate of the changed permissions, select the Automatically send a message to delegate summarizing these permissions check box.

Note:If you want copies of meeting requests and responses that you receive to be sent to a delegate, ensure that the delegate is assigned Editor (can read, create, and modify items) permission to your Calendar folder, and then select the Delegate receives copies of meeting-related messages sent to me check box.

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Change delegate access to private items

If you have assigned permissions to a delegate so they can access your Outlook folders, you can hide personal information in appointments, meetings, tasks, and contacts. Open each personal item, and in the Tags group, selectPrivate.

To grant access to your private items, do the following:

1. Select the File tab, then selectAccount Settings >Delegate Access.

2. Select the name of the delegate for whom you want to change access to your private appointments, and then selectPermissions.

3. Select the Delegate can see my private items check box.

Important:You shouldn’t rely on the Private feature to prevent other people from accessing the details of your appointments, contacts, or tasks. To ensure that other people can’t read the items that you marked as private, don’t grant them Reviewer (can read items) permission to your Calendar, Contacts, or Tasks folder.

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See also

Manage another person's mail and calendar items

Send email on behalf of someone else

Share an Outlook calendar with other people

Open another person's Exchange Calendar

Add an email account to Outlook